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Frequently Asked Questions
Let’s answer some of your more frequently asked questions here
A: While your pet might be healthy today, there is no way to predict what might happen in the future. In the event of an accident or Injury, BobSure Pet Insurance will make it possible that your pet has access to the best care possible. Why take the chance of making heart-breaking choices, based on your finances?
A: BobSure Pet Insurance covers up to 90% of the veterinary bills for any unexpected illness or injury that your pet may suffer. It is very important that you take the time to read the policy terms and conditions. Our policy document is a short, single page document written in clear concise language, with no fine print or complicated clauses. If you have any questions please contact your broker, or alternatively email info@pumainsurance.co.za or contact us on 021 403 9177.
A: Any dog or cat over the age of 8 weeks and under the age of 8 years may sign up for comprehensive cover, from 8 weeks and up at inception for Accident only cover.
A: No, we do not require your pets be micro-chipped or tattooed before cover.
A: No, we do not exclude pets that have not been spayed or neutered nor do we charge an extra premium. We highly recommend spaying and neutering your pets.
A: Pre-existing conditions are any illnesses or injuries that the pet showed symptoms of prior to joining us, they can also be pets that show symptoms during the first month of the policy waiting period. Some pre-existing conditions may be subject to specific waiting periods or be excluded from cover. When signing up, you will see that the application form has 12 questions regarding your pets’ medical history. It is always best to answer the questions as accurately as possible. Should the questions not be answered accurately and honestly, this will be deemed misleading to the insurance company and considered fraud. The result of this will be that your policy will be cancelled, and claims will not be paid. After receiving your application, BobSure Pet Insurance will inform you of any exclusion your pet may have in writing, allowing you to make an informed decision regarding your pets’ insurance.
A: In the case where the history of your pet is unknown, we may ask for a veterinary check-up prior to acceptance, for your own account.
A: Your cover begins on the first of the calendar month after signing up with us. There is a one month waiting period for all illnesses however accidental cover is immediate.
A: BobSure have no limits or sub-limits on specific conditions. All non-emergency treatments need to be pre-authorised by BobSure.
A: No. Your pets’ policy will continue to renew each month so long as your premiums are paid. We consider this to be continuous cover and we do not exclude conditions from year to year.
A: No, we have chosen not to raise our premium in order to offer various pet discounts. BobSure Pet Insurance would rather offer all of their clients, the same affordable premium.
A: No, we do not penalise people for their choice of their dog or cat.
A: Hereditary and congenital conditions are diseases or disorders that are inherited genetically. Certain breeds of dogs and cats are prone to specific conditions.
A: BobSure Pet Insurance covers hereditary conditions. If your pet hasn’t been diagnosed with a condition, or if they are not showing symptoms of the condition before sign-on or within the 30 day illness waiting period, cover will be available.
A: Yes, your pet will continue to be covered, as long as your premiums are paid.
A: Yes, provided that the medication has been prescribed by the treating veterinarian for an illness or accident that is not a pre-existing condition. Vaccinations, de-worming, tick and flea control or any routine care is not covered. If your pet requires on-going medication for more than three months, the medication may be deemed to be chronic and then will be subject to the clinical treatment protocols.
OUR POLICY WORDINGS
For your reference and information
By submitting an application via any of our web forms, you confirm that we may contact you for any pet related offerings through P-uma, Renasa or associated companies.
Privacy Notice Summary
Your privacy is very important to us. Accordingly, we have developed this policy for you to understand how we collect, communicate and use any personal information that you submit to us.
The following outlines our privacy policy:
1. Your personal information may be either collected by us or provided by you. Personal information includes any information by which you can be identified, and which relates to you as an identifiable individual such as your name, physical and postal addresses, e-mail address, race, sex, age and/or internet address of the domain from which you are visiting.
2. Before or at the time of collecting your personal information, we will identify the purpose(s) for which the information is being collected.
3. Unless we obtain your voluntary and informed consent thereto, or unless it is required or permitted by law, we undertake to not sell, distribute, or disclose any personal information that you have disclosed to us.
4. We will not disclose your personal information to anyone except as provided for in our privacy notice.
5. We will only collect your personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
6. We will only retain your personal information as long as necessary for the fulfilment of those purposes as have been identified by us.
7. You may access and/or correct any of your personal information that we hold by sending an email to our Information Officer.
8. We acknowledge that we are bound by applicable law to keep personal information confidential and to protect such information, and we are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
